High School & College Yearbooks
Manufacturing & Delivery
Yearbook & Accessories (No Charge Shipping)
For yearbook and yearbook accessories, Jostens is acting as agent for the school in its order placement and cash collection procedures. Distribution of yearbooks typically takes place in school. Please contact your school’s yearbook advisor for information on when you can expect your school to deliver your yearbook and other related items.
Accessories "Ships Direct" ($5.95 Shipping)
For items that ship directly to you, your order will ship within 1-2 business days after reciept of order. Standard shipping takes 5 - 7 business days. Express shipping takes 1-2 business days.
If you have not received your order after two weeks of business days, please call our toll-free number. Our Customer Service Representatives are available Monday-Friday, 8am to 5pm CST. 1.877.767.5217
Yearbook Changes & Cancellations
If you ordered your yearbook or yearbook products through your school, contact your school's yearbook adviser.
If you ordered your yearbook or yearbook products via mail, phone or online, email us or call 1.877.767.5217.
Please Note: Due to quick shipment of some yearbook products & accessories, cancellations are not possible. Please contact us a 1.877.767.5217 for assistance.
Personalized Products Return Policy
Due to the custom nature of personalized items, we are not able to process refunds or returns on personalized products.
With personalization products, Jostens is not responsible for errors in spelling, punctuation, or accuracy in the text entered by the customer. Please preview any custom text carefully and correct any mistakes prior to placing your order.